Thank you for your interest in AQUARIUM LIFE SUPPORT SYSTEMS and the products we have made available. Our filtration systems are the most advanced, efficient, and affordable trickle filters on the market. All of the filters are constructed with the finest cast acrylic available and built with the most advanced fabrication techniques. We look forward to backing our products and keeping you up to date on any advances in our product line.
We sell to established accounts and dealers only. If you would like to apply for an account, fill out the account application. We reserve the right to deny applications and wholesale status at any time for any reason at our discretion.
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Contact Information: Tuesday & Wednesday 11:00am-6:00pm
Thursday & Friday 11:00am-7:00pm
FAX 865-588-1976 Download FAX Order Form
Free ground freight on all qualifying orders exceeding $400.00. The exceptions are: $10.00 COD fee if applicable.Special Shipping does not count towards the $400.00 minimum. Orders under the $400.00 level will have freight charges added AFTER the items are packed and weighed. You will not see shipping charges online during checkout; this cost will be added to your invoice and charged to the card on file. In some cases orders that include some special shipping items and exceed $1200.00 qualify for free or partial shipping rates. Please ask a salesperson for more information. We never pay shipping to residential addresses. We will make every effort to work with customers and work to contain shipping charges. Charges can be discussed with your sales rep. In addition, frozen food and dry ice require special shipping.
We also offer a number of drop shipment programs for bulk items like salt and CaribSea substrate products. These offer great pricing and reduced or free shipping.
We accept MasterCard, Discover, or Visa which eliminates any COD charges. Charge cards will not be processed or billed until the products are shipped. All custom orders require a 50% deposit prior to fabrication, with the remaining payment due upon receipt. After the initial order, orders may be sent COD with approved credit references.
Should you receive damaged merchandise, do not throw away packaging. Please contact Aquarium Life Support Systems immediately, and file a claim with the shipper. All filters are inspected prior to shipment and are packed according to FedEx shipping recommendations.
All returned merchandise must have been purchased within the last 15 days and first have a Merchandise Return Form. All returned merchandise is subject to a 15% restocking fee and there is no refund available on packaging and shipping charges. Products must be insured and arrive in original, selling condition. We do not accept returns beyond 15 days unless the merchandise is covered under warranty. Accounts will be credited - no cash refunds. Some manufacturers require warranty claims be filed with them.